Return Policy – Riders Laptops

Thank you for shopping at Riders Laptops. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website.

Eligibility for Returns

You may return most new, unopened items within 3 days of delivery for a full refund. Items must be in their original condition, with all original packaging and accessories included.

Non-Returnable Items

The following items are not eligible for return:

Software (unless defective)
Downloadable products
Personalized or customized items
Items that show signs of use or damage
Items returned outside the specified return window

Initiating a Return

To initiate a return, please contact us within 3 days of delivery at [email protected]. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item. You are responsible for the cost of return shipping unless the return is due to our error.

Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to your original payment method. Please allow 3 business days for the refund to appear in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund.

Exceptions

We reserve the right to refuse a return if the item is not in its original condition or if it does not meet the requirements outlined in this Return Policy.